Why do you ask for a credit card number when I make my reservation?
The credit card information taken when you reserve your service is used to confirm your reservation.
Charges for your reservation will be billed to this credit card and if you do not cancel your service in advance (see cancellation policy).
Is the price all inclusive?
Am I allowed to add a tip at the end of the trip? The gratuity is automatically included. Our prices include a 15% gratuity. However, you do have the option to add to the gratuity upon completion of the trip.
Why is the amount charged different from the amount I was quoted?
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you are concerned by any extra charges you see on your receipt please give us a call us to review your charges 203-874-7515.
Why do you suggest such early pick up times for departures?
With airport security wait times, traffic variation, and weather all these can vary. To ensure you make your flight, we follow the Airlines recommendation for domestic and international flights. We may recommend a pick-up time but ultimately the pick-up time is up to you, the client.
What happens if my flight is delayed?
We monitor all arriving flight in our system and all drivers have access to flight tracking software.
You do NOT need to call us if your flight is delayed. We will use our monitoring systems to monitor your flight.
You DO need to call us if your flight information changes (such as flight numbers, a change your date trip, or airline) or anything that is different from the information you gave us when you made your reservation. Otherwise we have no way of knowing you have made a change and your driver may be at the airport awaiting you based on the last information we were given (flight number, airline, updated arrival times based on your airline carrier). This could lead to a no show charge.
Will the driver help me with my luggage?
Yes, your driver would be happy to assist you with loading your luggage and other items. If you need a cart at the airport for your luggage, just let your driver know.
Will you meet passengers inside the airport?
Yes, you may choose a curbside pick-up (included with your trip) or an inside pick-up (for a small fee). Please let your representative know which you prefer or we will set your reservation as a curbside pick-up.
Rates & Billing
What is your cancellation policy?
We require at least 4-hour notice prior to your scheduled pickup time to change or cancel your reservation for sedans. For SUV’s, and larger vehicles we require 24 hours notice. If you cancel less than four hours before your scheduled pick up time, we will charge a 100% cancellation fee. Please speak with a Customer Service Representative for additional policies regarding cancellations.
**Please note that Applewood Limousine LLC is not be responsible for the time it takes to arrive at your destination. Applewood employees may make suggestions for a pickup time at a customers request but it is ultimately up to the customers discretion. Applewood Limousine can not be held accountable for any unforeseen circumstances such as traffic, weather, mechanical failure, or other factors that may alter your arrival time.